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Current-gen customer service chatbots are pretty bad. But I could see something ChatGPT-level working in 95% of cases. Right now this doesn't work because of i
by Legend2440 3y ago
Current-gen customer service chatbots are pretty bad.
But I could see something ChatGPT-level working in 95% of cases. Right now this doesn't work because of issues like prompt injection, difficulty of training on company data, etc. But I expect these limitations will be worked out over the next 5-10 years.
- coffeebeqn 3y agoBut chat gpt has lied to me in almost every session I’ve had with it. How will that work when it promises hundreds or thousands of customers something it hallucinated?