4 ms·
Any time I i have to call for assistance it's like pull pulling teeth. BofA has actually a nice system. I can hit 'call support' for from the app and there is
by WirelessGigabit 3y ago
Any time I i have to call for assistance it's like pull pulling teeth.
BofA has actually a nice system. I can hit 'call support' for from the app and there is a number added to the telephone number which icing identifies me. No need for me to searching various documentation.
Oh, and the fake typing noises while the AI / robots is 'searching'... they drive me nuts. Like who are you trying to fool here.
- Legend2440 3y agoThey're not trying to fool anybody, they're just trying to tell you that they're still there. It's the audio equivalent of a spinning cursor.
- WirelessGigabit 3y agoBut do they really need 5 seconds of fake typing to look me up?!?
- godelski 3y agoIf it takes 5 seconds to perform the procedure, then yeah. IDK how these systems work, but I wouldn't be surprised if there was a explicit time delay added (like a second) to combat brute forcing. But come on, 5s isn't going to make or break your day. Chill with the instant gratification.
- silisili 3y agoFunny, I can think of only two companies who I don't mind calling, and they are both financial institutions as well. When did companies start treating customer interaction as a nuisance, a cost to cut, instead of an opportunity to build a stronger relationship and brand loyalty? I mean, CfA sells objectively higher priced foods(for fast food), and people will still wait in line for it, because they don't treat people as a nuisance, so there has to be something to said for the business model.
- inemesitaffia 3y agoI think it might have started with Thiel. I read an article about PayPal being the first to actively avoid support