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These days I had big trouble to get a refund from an airline. I had their confirmation, via email, that the ticket would be reimbursed. But then, after some day
by myth2018 3y ago
These days I had big trouble to get a refund from an airline. I had their confirmation, via email, that the ticket would be reimbursed. But then, after some days, they alleged, absurdly, that I had flown the ticket and hence I wouldn't get the refund.
It turns out that they were mixing up that ticket with another one I bought, and I only managed to find that out after almost 1 month of trial and error talking with their staff, which pretty much resembled a chat-bot experience.
We put ourselves in a sort of quicksand. Technology's promises are tempting, but there are hidden costs. We didn't know that and now we're finding out what happens when complexity is not tamed. Lessons are being hopefully learned, but I'm afraid that what we currently see is just the beginning of the nightmare
- nexus7556 3y agoYou should name and shame the airline
- nvm0n1 3y agoNot the same poster but as airlines have come up, this German IT dysfunction appears there too. At some point Lufthansa bought Swiss. Swiss previously had a pretty competent website. It worked fine, so of course, they ported it to the Lufthansa system. What a disaster. It regressed about 15 years overnight. Incredibly buggy, primitive ugly clunky UI. Ordering tickets was easy and never failed on the old system, on the new one there would often be just random failures halfway through the process and you'd get stuck unable to proceed. Did NOT leave me with a good impression of German IT.
- nexus7556 3y agoDefinitely agree. Lufthansa’s website and app are a complete mess.