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To be honest, average American IT infrastructure is the same; the larger the business, the worse it seems to be. Large tech companies like Google are outliers.
by lobsterthief 3y ago
To be honest, average American IT infrastructure is the same; the larger the business, the worse it seems to be. Large tech companies like Google are outliers.
- cscurmudgeon 3y agoHave you used Bank of America’s app? It is quite good.
- dmvdoug 3y agoNot just business. My dad worked for the FBI in IT for about 15 years after he retired from the military. The stories he can tell….
- lopatin 3y agoI bank with Chase and the app is really good. Are there major US banks with crappy apps?
- deleted 3y ago[deleted]
- prmph 3y agoCan second this. I'm not even living in the US any longer, and yet I have never had an instance where the Chase website or app failed to provide a wanted service or work as expected. Their I.T, at least from the customer point of view, seems top notch.
- xahhkakappy11 3y agoThe US is not anywhere near as bad as Deutsche that's for sure. I think whether or not the app is crappy depends on your perspective in the US. I've never seen one try to give me a pin instead of a password, and like you said, some of them are pretty good like Chase.
- cebert 3y agoPNC Bank’s mobile app and website are pretty bad. The only reason I haven’t switched is due to friction and because I have my mortgage with them. The website won’t work unless I allow 3rd party scripts from Adobe to run. The UX is terrible too.
- doubleg72 3y agoOdd.. I use PNC website and app regularly and my one complaint is how difficult it is to find my account number. No need for third party scripts.
- paradox242 3y agoI was pretty impressed with the internal IT situation working at JPMC. It's not perfect, but reading this about Deutsche Bank I can see what the alternative is and it's rightfully horrifying.
- drewda 3y agoLast I heard, Google staff use Concur to handle travel... there's no escaping SAP (and similarly frustrating enterprise software) in large corporations, even FAANG ones.
- dmvdoug 3y agoIs SAP good at anything aside from locking customers in? I ask this seriously because I am an outsider on this, but I have never heard a single good thing about SAP. NOT ONE.
- deleted 3y ago[deleted]
- FirmwareBurner 3y ago>Google staff use Concur to handle travel I mean what else should they use?
- dacryn 3y agoZoho? Airbase? Rydoo?
- FirmwareBurner 3y agoNobody got fired for using Concur
- emeril 3y agomaybe so but they took like a month to call me back about an implementation and I ended up using Certify at my company works okay but the credit card integration is a complete sh*t show
- housemusicfan 3y agoRather, the large tech companies are some of the worst offenders, but it's coupled with egregious arrogance and a self-held belief that they're better and smarter than everyone else. Google is in an even more unique position as they can bully their way around the internet by breaking and influencing standards at their whims. Ever tried to get support from Google? Go ahead, I'll wait.
- jiggawatts 3y agoThat’s a conspiracy theory. Reality is much mundane and boring: the person writing the web app has no vested interest in the app actually providing a good service for customers. His or her boss doesn’t care either. It’s simple disinterest: the self-interests of the coders are too far removed from the interests of the customers. If you’re a solo dev working on a startup and every lost customer is money gone from your pocket, you will pay attention to every little detail. If you’re a cog in a giant soulless machine, you do the bare minimum and go home.