It's bad incentives. I'm not particularly in favour of replacing the humans with AIs, but honestly, between a human drone whose incentives are sapped, and an A

It's bad incentives. I'm not particularly in favour of replacing the humans with AIs, but honestly, between a human drone whose incentives are sapped, and an AI I can prompt engineer at least somewhat, I'm reasonably certain I can get more out of the AI than the drone. What we should be looking at is strict requirements on human customer support. Not "in the AI age" but IN GENERAL. If a company fails customer compliance, it should be dead-easy to prove, report and get actioned. This is feasible. I had billing issues with Ring a while back. Their CS phone line was broken, their email was auto-reply-only, they had no legal email point of contact. My only recourse was to go through a lengthy EU-wide mediation process (which I did, and resulted in fuck all). There's a power imbalance that needs to be straight up fixed. Companies don't need to care about providing good service, complying with local laws, hearing their customers or really... anything. Once they have a good amount of customers they just have the inertia necessary to stop giving a fuck. This is what we need to fix.