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> In my experience, most customer service reps want to complete their tickets as quickly as possible to meet the companies quotas. Yes, that's kinda of how tha
by johnnyworker 3y ago
> In my experience, most customer service reps want to complete their tickets as quickly as possible to meet the companies quotas.
Yes, that's kinda of how that customer ended up in that situation. But most of that comes from the quotas etc., and AI will be 100% aligned with those.