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I strongly disagree, I don't care how terrible their english is or whatever - having a live person is almost always infinitely better compared to the bot.
by whimsicalism 3y ago
I strongly disagree, I don't care how terrible their english is or whatever - having a live person is almost always infinitely better compared to the bot.
- smeej 3y agoTier 1 agents don't get to make decisions. They have scripts, on flow charts and they get fired if they deviate from the script. Dealing with a human whose job is to function as a bot is worse than just dealing with a bot.