There's a difference "between 12 people asked about X" and reaching out on Slack to a product team "a customer asked about X and the behaviour is weird, why wou

There's a difference "between 12 people asked about X" and reaching out on Slack to a product team "a customer asked about X and the behaviour is weird, why would enabling setting Y cause X to ...", and that's the issue that I worry goes missing with removing support staff from the main org.