> True technical support can't be replaced yet, but thousands upon thousands of tier 1 human drones can be. I disagree. Those agents are useless by design. Th

> True technical support can't be replaced yet, but thousands upon thousands of tier 1 human drones can be. I disagree. Those agents are useless by design. They exist to do nothing in most cases, but none-the-less need to exist because of the regulatory + political + market backlash if they didn't. Chatbots don't fulfill the core requirement of being able to tell regulators and juries that you did, in fact, have an employee look into the customer's issue.