> "I always talk to every potential renter on the phone. I feel I can discern a lot about someone from a phone call." Meanwhile, younger folks generally despise

> "I always talk to every potential renter on the phone. I feel I can discern a lot about someone from a phone call." Meanwhile, younger folks generally despised having to talk to someone on the phone This works when the things you are purchasing are uncomplicated, like a toaster or a streaming subscription. Younger folks will realize that big-ticket purchases are precisely the kind of things that you will want to have some kind of human involved on the other side for when things go wrong.