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Perhaps, but that's also true with physical call centers, some of them are helpful and some are hell. Hopefully the costumers will rewards companies with bette
by mupuff1234 3y ago
Perhaps, but that's also true with physical call centers, some of them are helpful and some are hell.
Hopefully the costumers will rewards companies with better customer service.
A good company will provide a good chat bot that will make it immediately clear when it can help and when it can't, with a clear and simple way to contact a human if needed.
- ghaff 3y ago>Hopefully the costumers will rewards companies with better customer service. That assumes people will recognize those companies and pay a premium for their services.
- neltnerb 3y agoIf a company has really good products that never have issues, who would ever know whether they have good customer service? I kid, sort of, but I've seen awfully expensive equipment in use for years before anyone really stress tests the vendor support, and so much of reputation is just advertisements and luck. And the quality of support seems to change pretty quickly... though usually for the worse...