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All things that would be more efficient if they just had a proper UI for them.

• rahimnathwani 3y ago
  All of the examples I gave had a proper UI. Automated customer support doesn't have to be delivered via a chat or voice interface.
  • dorkwood 3y ago
    Just to clarify, when you said you used automated customer support to "cancel orders, cancel subscriptions, change a broadband package, arrange a return/refund for faulty goods", you're saying you used UI to do those things?
    • rahimnathwani 3y ago
      Correct.
      • DangitBobby 3y ago
        The goal of communication is to share ideas and reach an understanding, not to be technically correct. No one else was thinking about websites when talking about "support" and I'm guessing you knew that.