There is also the 'emergency' case where your room is double booked, your flight is cancelled, etc. For the most part, humans are the best at navigating edge ca

There is also the 'emergency' case where your room is double booked, your flight is cancelled, etc. For the most part, humans are the best at navigating edge cases (as opposed to a phone tree or an 'ai' that's hardly intelligent, and 90% in an emergency you're just tapping your foot to get to the person anyways). Want to get to your destination that day? A travel agent is often 'in the know' about what myriad of connection options is most likely to get you there, particularly if the nonstops are all gone.