4 ms·
No, but it could defer to a human if it’s unable to assist. If a chatbot can cover 80% of common support tasks, that vastly reduces the number of support staff
by splatzone 3y ago
No, but it could defer to a human if it’s unable to assist. If a chatbot can cover 80% of common support tasks, that vastly reduces the number of support staff but those who remain will be necessarily more skilled and have more authority