You do understand that your comment is self nullifying right? If the majority of support people are "minimally trained, low wage employees who barely know how

You do understand that your comment is self nullifying right? If the majority of support people are "minimally trained, low wage employees who barely know how to use a computer just reading a script." then how exactly is the AI going to be better by using the recorded interactions of "low wage employees who barely know how to use a computer just reading a script"