3 ms·

As a customer: because the quality of service I get from a robot is much worse than the quality of service I get from a human being, in general.

• wussboy 3y ago
  Agreed. I called because I need a human to fix my problem. If it could have been fixed on the website I would have fixed it there.
• yreg 3y ago
  Have you as a customer interacted with LLM that replaced a human role? I don't think experience with pre-LLM chatbots is relevant here.