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We've never had a gpt powered customer support though. It will be fine tuned on all of their recorded customer interactions ever. I could see this being way bet
by avery17 3y ago
We've never had a gpt powered customer support though. It will be fine tuned on all of their recorded customer interactions ever. I could see this being way better than typical customer support where you have minimally trained, low wage employees who barely know how to use a computer just reading a script.
- krainboltgreene 3y ago[flagged]
- phpisthebest 3y agoYou do understand that your comment is self nullifying right? If the majority of support people are "minimally trained, low wage employees who barely know how to use a computer just reading a script." then how exactly is the AI going to be better by using the recorded interactions of "low wage employees who barely know how to use a computer just reading a script"
- kec 3y agoThe problem with customer support broadly isn’t having the agent understand you, it’s often about escalation until you get to an agent with the authority to handle your particular exceptional circumstance. There is no godly way any company will ever allow a chatbot, however capable, to go off script.
- splatzone 3y agoNo, but it could defer to a human if it’s unable to assist. If a chatbot can cover 80% of common support tasks, that vastly reduces the number of support staff but those who remain will be necessarily more skilled and have more authority