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I work in customer support and while I haven't yet used Bard (because at the time it wasn't available to me), I have used ChatGPT to tell me what the customer i

I work in customer support and while I haven't yet used Bard (because at the time it wasn't available to me), I have used ChatGPT to tell me what the customer is actually asking of me, when I didn't understand their emails. And thus far, it's been quite helpful. I even asked if once to rewrite the greeting part of the email so that it included now empathy (I'm kind of emotionally inhibited, as my doctor put it) and judging based on customer response, they were quite pleased.

Philip-J-Fry 3y ago
How are people getting things like this past management? I work in a big company and it is stressed to us that the last thing we ever want to do is paste proprietary code, customer info, internal documents, etc. into a cloud LLM. Especially since there's every chance that the prompts could become part of the future training set.
- withinboredom 3y ago
  They probably don't even know, and why would they care? OP never said they were pasting personal information or proprietary code.
  - arghnoname 3y ago
    At my job, any information we get from customers is treated as private/personal. It would be a fireable offense to load it up into some third party database or service. I have not, will not, and am not allowed to copy and paste anything into chatGPT from my company that I wouldn't be comfortable putting on twitter. I agree with this policy.
  - Philip-J-Fry 3y ago
    A support ticket or live chat with a customer is customer data. With things like GDPR you need to know exactly where customer data is stored and for how long. Once you're pasting this in cloud LLMs that data is out of your control and you're breaching GDPR. The last thing someone expects is that when they're replying to a support ticket is Google or OpenAI being fed that info and it's being put into a training dataset. We all value our privacy but it seems accepted to breach other people's privacy for the sake of using an LLM to make your job easier.
    - xjapeonappy3311 3y ago
      Nobody really ever cared about privacy, they are perfectly okay with it being violated to the same extent as people living under a totalitarian regime for 8 hours out of every day. The security requirements that would need to be imposed in order to provide the assurance of privacy of data that you have given to a third party is so extreme as to be laughable even to imagine an attempt to implement it. The CIA cannot manage that, what makes you think Bank of America can? I also find it interesting that in attempting to protect a clients privacy, we must give up our own privacy and submit to workplace surveillance. Well, everybody is somebody's client and most everybody has clients, so we have a bit of a paradox on our hands it would seem where everybody has to be monitored at all times in order to ensure that nobody is monitoring others at all times.... If GDPR were actually enforced consistently, or similar laws covering more specific information that exist in the United States, the economy would crawl to a screeching halt and there would be warlords fighting it out over what's left of civilization within a week. I'm not really sure what the solution to this is, only that we are lying to ourselves that we are anywhere close to having figured it out, and anybody involved that tells you otherwise (people selling ztna, etc) is willfully ignorant or a conman. There is also interesting discussion to be had about the meaning of all of this. It's not clear at all that we have ever had a society that guaranteed the level of privacy that some seem to expect. We always had other ways of monitoring people and violating privacy that did not require electronics. Community involvement to a level sufficient to ensure nobody is totally screwing everybody else over has always been a requirement if you wanted to not be living in a cardboard box or a prison. I happen to think that is better than a total state or the modern corporation, but recognize that others can have different views on this.
- zo1 3y ago
  I don't get this perspective at all. Seems like a new breed of hyper-legal worry about litigation yet to happen. I don't want to live in the world you live in, buddy. Please don't take it as a personal attack.
  - arghnoname 3y ago
    It's not about litigation. Companies have actual secrets, such as upcoming products, mergers, and acquisitions. Putting a bunch of non-public information into these things (often run by competitors!) may inadvertently leak that information on generative text, and that's assuming there's no such thing as corporate espionage.
  - Philip-J-Fry 3y ago
    It's not a new breed of hyper-legal worry. It's basic privacy that we all expect. I don't expect a customer support advisor to be pasting my messages into an LLM without my knowledge. And no sane company would allow employees to do it with any sort of customer data or proprietary information. We have things like GDPR which are all about protecting your data. People are breaking the law and violating the rights of customers for the sake of making their job a little bit easier.
lostlogin 3y ago
> judging based on customer response, they were quite pleased I’d like to know if chatgpt agrees.
- gunapologist99 3y ago
  In summary, it's important to remember that the grandparent comment may have been written by a Large Language Model. Also, I can't help you do that.

Philip-J-Fry 3y ago

How are people getting things like this past management? I work in a big company and it is stressed to us that the last thing we ever want to do is paste proprietary code, customer info, internal documents, etc. into a cloud LLM. Especially since there's every chance that the prompts could become part of the future training set.

withinboredom 3y ago
They probably don't even know, and why would they care? OP never said they were pasting personal information or proprietary code.
- arghnoname 3y ago
  At my job, any information we get from customers is treated as private/personal. It would be a fireable offense to load it up into some third party database or service. I have not, will not, and am not allowed to copy and paste anything into chatGPT from my company that I wouldn't be comfortable putting on twitter. I agree with this policy.
- Philip-J-Fry 3y ago
  A support ticket or live chat with a customer is customer data. With things like GDPR you need to know exactly where customer data is stored and for how long. Once you're pasting this in cloud LLMs that data is out of your control and you're breaching GDPR. The last thing someone expects is that when they're replying to a support ticket is Google or OpenAI being fed that info and it's being put into a training dataset. We all value our privacy but it seems accepted to breach other people's privacy for the sake of using an LLM to make your job easier.
  - xjapeonappy3311 3y ago
    Nobody really ever cared about privacy, they are perfectly okay with it being violated to the same extent as people living under a totalitarian regime for 8 hours out of every day. The security requirements that would need to be imposed in order to provide the assurance of privacy of data that you have given to a third party is so extreme as to be laughable even to imagine an attempt to implement it. The CIA cannot manage that, what makes you think Bank of America can? I also find it interesting that in attempting to protect a clients privacy, we must give up our own privacy and submit to workplace surveillance. Well, everybody is somebody's client and most everybody has clients, so we have a bit of a paradox on our hands it would seem where everybody has to be monitored at all times in order to ensure that nobody is monitoring others at all times.... If GDPR were actually enforced consistently, or similar laws covering more specific information that exist in the United States, the economy would crawl to a screeching halt and there would be warlords fighting it out over what's left of civilization within a week. I'm not really sure what the solution to this is, only that we are lying to ourselves that we are anywhere close to having figured it out, and anybody involved that tells you otherwise (people selling ztna, etc) is willfully ignorant or a conman. There is also interesting discussion to be had about the meaning of all of this. It's not clear at all that we have ever had a society that guaranteed the level of privacy that some seem to expect. We always had other ways of monitoring people and violating privacy that did not require electronics. Community involvement to a level sufficient to ensure nobody is totally screwing everybody else over has always been a requirement if you wanted to not be living in a cardboard box or a prison. I happen to think that is better than a total state or the modern corporation, but recognize that others can have different views on this.
zo1 3y ago
I don't get this perspective at all. Seems like a new breed of hyper-legal worry about litigation yet to happen. I don't want to live in the world you live in, buddy. Please don't take it as a personal attack.
- arghnoname 3y ago
  It's not about litigation. Companies have actual secrets, such as upcoming products, mergers, and acquisitions. Putting a bunch of non-public information into these things (often run by competitors!) may inadvertently leak that information on generative text, and that's assuming there's no such thing as corporate espionage.
- Philip-J-Fry 3y ago
  It's not a new breed of hyper-legal worry. It's basic privacy that we all expect. I don't expect a customer support advisor to be pasting my messages into an LLM without my knowledge. And no sane company would allow employees to do it with any sort of customer data or proprietary information. We have things like GDPR which are all about protecting your data. People are breaking the law and violating the rights of customers for the sake of making their job a little bit easier.

lostlogin 3y ago

> judging based on customer response, they were quite pleased I’d like to know if chatgpt agrees.

gunapologist99 3y ago
In summary, it's important to remember that the grandparent comment may have been written by a Large Language Model. Also, I can't help you do that.