I have a friend in the call center world. You are required to take the next call before you finish your notes on the previous and to never mute yourself. It is

I have a friend in the call center world. You are required to take the next call before you finish your notes on the previous and to never mute yourself. It is nearly straight torture to keep people talking two hours at a time with penalties if you are heard swallowing. A lot of employers love our quasi-dystopian monitor every moment future.