4 ms·

To me, one paragraph in this post stands out far above the others in importance. I find it interesting that it is getting so few comments here. It is the "P.S."

To me, one paragraph in this post stands out far above the others in importance. I find it interesting that it is getting so few comments here. It is the "P.S.". If one business sends a C&D to another, then they can't expect it to be kept private. You can argue about the wisdom of posting it, or what this says about the poster's attitude; however, Classic Specs is certainly within both legal and ethical standards in doing so. But posting a customer's personal information without permission is unacceptable. If anyone from Classic Specs is reading this: You need to remove that P.S., and you need to remove it now.

dfc 15y ago
I could not agree more. If this story was meant to engender sympathetic feelings that last paragraph ruined any chances. However I doubt most people got that far...
- tylerritchie 15y ago
  Agreed. First, very uncool to mention the wife of your competition ordered a pair. Second, dick-maneuver to not send glasses that a customer ordered and to include a snarky card instead. Much classier would be to have sent the glasses with a note saying "I hope you enjoy these glasses blah blah blah," and never have mentioned it in a blog post that's knocking your customer's husband's company.
angersock 15y ago
"But posting a customer's personal information without permission is unacceptable." Let's be honest, now... in the age of social media, Google, Facebook, etc., that cat is long since out of the bag.
ErrantX 15y ago
Umm; so if I read that PS right (and they haven't changed it since your note) they are saying that they caught the wife of one of the owners of WP ordering TryOn's... to get samples of the product. How is that personal information? :) People try this all the time; my parents constantly receive fake booking emails from competitors in order to wheedle their pricing structure out of them. If they mentioned her name, or address, or something actually personal I'd agree with you... (of course; the whole post makes them look like dicks, but that's another matter)
rokhayakebe 15y ago
That may have been messed up, but I admit I got a laugh out of it.

dfc 15y ago

I could not agree more. If this story was meant to engender sympathetic feelings that last paragraph ruined any chances. However I doubt most people got that far...

tylerritchie 15y ago
Agreed. First, very uncool to mention the wife of your competition ordered a pair. Second, dick-maneuver to not send glasses that a customer ordered and to include a snarky card instead. Much classier would be to have sent the glasses with a note saying "I hope you enjoy these glasses blah blah blah," and never have mentioned it in a blog post that's knocking your customer's husband's company.

angersock 15y ago

"But posting a customer's personal information without permission is unacceptable." Let's be honest, now... in the age of social media, Google, Facebook, etc., that cat is long since out of the bag.

ErrantX 15y ago

Umm; so if I read that PS right (and they haven't changed it since your note) they are saying that they caught the wife of one of the owners of WP ordering TryOn's... to get samples of the product. How is that personal information? :) People try this all the time; my parents constantly receive fake booking emails from competitors in order to wheedle their pricing structure out of them. If they mentioned her name, or address, or something actually personal I'd agree with you... (of course; the whole post makes them look like dicks, but that's another matter)

rokhayakebe 15y ago

That may have been messed up, but I admit I got a laugh out of it.