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Dude. I don't sit at home refreshing status pages. Send me an e-mail. That's how other [useful] providers notify their customers that one of their hosts went d
by throwawaaarrgh 3y ago
Dude. I don't sit at home refreshing status pages. Send me an e-mail.
That's how other [useful] providers notify their customers that one of their hosts went down unexpectedly. Linode will send me 6 emails when they need to reboot something. Even Oracle sends me notices about network blips. I believe I've gotten one from AWS, but I also know sometimes their gear gets stuck in a bad state and I didn't get a notification, which was super annoying because it took forever to figure out it was AWS's faulty state.
- CameronNemo 3y agoHow do you know emails weren't set in addition to the status page changes?
- throwawaaarrgh 3y agoThe whole point of this HN thread is customers weren't getting regular updates. If they had they wouldn't be on a random community forum trying to get support's attention.