I'd say it depends on whether they were doing it only when connections were near 100% utilization or if it's something they did arbitrarily. Seems like if you'

I'd say it depends on whether they were doing it only when connections were near 100% utilization or if it's something they did arbitrarily. Seems like if you're advertising unlimited service the least you could do is deliver it as much as possible for extreme users and only bump them when they might be denying other customers access to the service. If it's something that happens routinely you need to expand your capacity to make good on your advertised offering.