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Just a counter example, if a Comcast customer unloads a racist tirade against a customer support rep on the phone, it's reasonable for Comcast to cut-off their

• milesvp 3y ago
  No. Internet connectivity is now on the same level of utility as phone service was 30 years ago. As far as I know ma bell couldn’t disconect your phone just because you yelled at them. Utilities are held to higher standards (often because they’re sanctioned monopolies) and companies cannot just decide to not do business with you because you’re a bad person. Something like a smart home starts to be a gray area I think, due to the indirect nature of it. Does shutting off some MQTT service count simply because it serves traffic? But if it becomes more common I guarantee it’ll become more regulated, so things like this can’t happen as easily. Personally I think it’s foolish not to control the backbone your smart devices run on, home assistant gets better every year, but I also know that most people aren’t going to add that to their already busy lives.
• tomjen3 3y ago
  I am going to assume that is an honest question: yes, with Comcast you pay on a monthly basis, so they are well within their rights to cancel.
  • thriftwy 3y ago
    Corporations should have no business policing their citizens. Even in the forms of cutting service for non-business reasons.
    • cbzoiav 3y ago
      The customer upset staff so they were cut off to protect staff welfare is a valid business reason.
      • thriftwy 3y ago
        Well, no. In business, you deal with it.