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It is unethical to tell people something based on assumptions you made and then do something else when it doesn't work out. If it comes down to kicking people
by Eisenstein 3y ago
It is unethical to tell people something based on assumptions you made and then do something else when it doesn't work out.
If it comes down to kicking people off, you need to reimburse them for their payment and say 'don't come back' and keep only the 'good' customers, or you need to invest in more phone lines and hope you make the money back.
The solution is not to advertise one thing then appeal to 'but we actually meant this other thing' when it doesn't work out the the way you think it should.