One advantage of agile sprints that was pitched to me when the company I worked for was converting from 6 week cycles down to 2 week cycles was the power of thi

One advantage of agile sprints that was pitched to me when the company I worked for was converting from 6 week cycles down to 2 week cycles was the power of this firewall and priority system. Customer Support giving you a hard time on this feature? Point them to the card and say it's in the next sprint. How I feel now about that firewall now? I'm looking for a company that has a competent technical dictatorship in command.