4 ms·
As a customer of this auto shop, I insist that there will now be mandatory 15-minute standup meetings every morning where the mechanics must provide me detailed
by jamesdwilson 3y ago
As a customer of this auto shop, I insist that there will now be mandatory 15-minute standup meetings every morning where the mechanics must provide me detailed updates on what exactly they did the previous workday and what they plan to accomplish today. I better hear more than just "worked on car brakes" - I want specifics!
We will also have two-week sprints with clear repair commitments that get tracked on a big visual board. If everything isn't completed by the end of the sprint, the mechanics will need to stay late and explain to me why not during an excruciating one-hour retrospective meeting.
I don't care if these nonstop status reports, sprint planning sessions, standups and retrospectives frantically disrupt the mechanics' workflow. As the customer, I deserve to know what work is happening to my car at all times!
Sure, my neurotic Agile mandates may cut actual wrench time in half while accomplishing nothing. But I can't blindly trust these mechanics' expertise - they need to recognize this agonizing process is for their own good, even if they hate it. I'm the customer so we'll do Agile repairs my way, no matter how much it impedes progress!