They may not owe anyone anything but over time these types of issues can cause a large reputation hit. If I was just searching online or trying to find out wha

They may not owe anyone anything but over time these types of issues can cause a large reputation hit. If I was just searching online or trying to find out what various communities think about Fly.io and see several threads about major outages with poor communications, do you think I will use their services? It would be an immediate pass. It takes a long time to build a reputation, and you can lose it instantly.