I closed my Amazon retail account recently because their automated customer service screwed up a warranty claim. The humans I finally talked to were useless. I

I closed my Amazon retail account recently because their automated customer service screwed up a warranty claim. The humans I finally talked to were useless. I realised at that point I was an inconvenience past making the initial sale. Why would I risk anything like a smart home on that level of service, support and customer care? AWS are only marginally better, despite being a high rolling enterprise customer.