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> While we check the forum regularly, sometimes topics get missed. Unfortunately this thread one slipped by us until today, when someone saw it and flagged it i

> While we check the forum regularly, sometimes topics get missed. Unfortunately this thread one slipped by us until today, when someone saw it and flagged it internally. If it really got missed, then I don't understand how the thread was made private to only logged-in users?

deleted 3y ago
[deleted]
p-e-w 3y ago
Whoa, what? That's a much bigger red flag than the downtime itself.
- throwawayfly 3y ago
  Ok as long as we’re getting conspiratorial, something similar I observed has bugged me. About a year ago fly awarded a few people in the forums, I think it was 3, the “aeronaut” badge. Basically just pointless bling for a “routinely very helpful” person or somesuch. Still, I can imagine it was cool to get it. No, it wasn’t me. One person I saw with it absolutely deserved it: this person is, to this day, always hopping in and helping people; linking to docs; raising their own issues with a big dose of “fellow builder” understanding and empathy; that sort of person. My own queries typically led me to a thread that this person has answered. In short - the kind of helpful, proactive, high knowledge volunteer early adopter that every community needs - and a handful are blessed to find. Then one day I saw this same person had offered — to one random newbie with build problems in one of the many HALP threads — a reply like, “maybe Fly isn’t the best option for you. here are some other places that can host an app”. The thread was left alone and faded, like many when a lost newbie is involved. But 1 day later, I noticed this tireless early adopter no longer had their “aeronaut” badge. I still refuse to believe my own eyes about something that petty.
  - michaeldwan 3y ago
    Get out of here with this nonsense. We tell people when we’re a bad option all the time. Do you really think we have a desire (or time) to punish somebody for doing the same? Also, here’s the long forgotten badge, still with 3 people… https://community.fly.io/badges/107/aeronaut https://community.fly.io/badges/107/aeronaut
    - sho 3y ago
      > Do you really think we have a desire (or time) to punish somebody for doing the same? idk man, there's these awfully convenient disappearing forum threads too. The benefit of the doubt is starting to expire. I see you're a co-founder, so presumably you have some sway on priorities and skin in the game. I think you should take the reputational damage you're accruing here much more seriously than you apparently are. A few more incidents like this and it won't just be you telling people you're a bad option. * edited to tone down the forum thread disappearance angle. FWIW I do believe that it likely wasn't deliberate. My main point was that these things add up and "of course we wouldn't do that!" starts to ring a little hollow the 10th time you hear it...
      - p-e-w 3y ago
        > you've just been caught hiding inconvenient forum threads too FWIW, I do believe them when they say this wasn't intentional. Considering how the Internet operates, they would be incredibly stupid to do something like that on purpose. That being said, the way the entire affair was handled certainly leaves a lot to be desired.
        sho 3y ago
        I actually believe them on that too, FWIW. This time. It's just too dumb. I hope, for their sake, it's the truth. I was really just trying to point out that this kind of good faith benefit-of-the-doubt has a limit, and fear of reaching that limit should be keeping people at fly up at night a lot more than it apparently is. I don't know how many colossal public fuckups a company can endure before its reputation is permanently ruined, but it's definitely not infinite.
  - logeist 3y ago
    Conspiratorial or not that's enough for me to never use it. God forbid someone recommends another platform that handles your clear shortcomings.
    - robertlagrant 3y ago
      > Conspiratorial or not that's enough for me to never use it Well if it's not true then that would be a silly reason to pick to not use them.
teraflop 3y ago
It looks like all 166 threads with the "App not working" tag are invisible when not logged in. So I'm guessing somebody applied that tag retroactively. https://community.fly.io/c/questions-and-help/app-not-working/28 https://community.fly.io/c/questions-and-help/app-not-workin... EDIT: it now appears that the "app-not-working" tag itself has been deleted, and no longer shows up even when logged in.
- buro9 3y ago
  This is why companies should not run their own forums. It's cheap support and marketing, it's not really community.
  - vasco 3y ago
    I never thought to make friends with people who's only common thing with me is that they shop at the same place. Companies creating a "community" is exactly as you described.
    - toyg 3y ago
      I am an interested party in the process space, and I think that's ungenerous. When you work with a complex tool every day, and you have to find solutions for this or that issue, develop strategies for this or that business case, etc etc, you're not really shopping - it's more like you're in the trenches. At that point, finding people who have the same issues and talking shop with them, can be great for both knowledge exchange and camaraderie. Linux wouldn't be what it is today without the LUGs era, for example.
      - vasco 3y ago
        We're talking about private companies running forum software instead of providing support. We're not talking about the power of IRC or mailing list communities for open source projects and the like. If I pay for something I want the person I pay money to help me fix problems I get.
- 3y ago

deleted 3y ago

[deleted]

p-e-w 3y ago

Whoa, what? That's a much bigger red flag than the downtime itself.

throwawayfly 3y ago
Ok as long as we’re getting conspiratorial, something similar I observed has bugged me. About a year ago fly awarded a few people in the forums, I think it was 3, the “aeronaut” badge. Basically just pointless bling for a “routinely very helpful” person or somesuch. Still, I can imagine it was cool to get it. No, it wasn’t me. One person I saw with it absolutely deserved it: this person is, to this day, always hopping in and helping people; linking to docs; raising their own issues with a big dose of “fellow builder” understanding and empathy; that sort of person. My own queries typically led me to a thread that this person has answered. In short - the kind of helpful, proactive, high knowledge volunteer early adopter that every community needs - and a handful are blessed to find. Then one day I saw this same person had offered — to one random newbie with build problems in one of the many HALP threads — a reply like, “maybe Fly isn’t the best option for you. here are some other places that can host an app”. The thread was left alone and faded, like many when a lost newbie is involved. But 1 day later, I noticed this tireless early adopter no longer had their “aeronaut” badge. I still refuse to believe my own eyes about something that petty.
- michaeldwan 3y ago
  Get out of here with this nonsense. We tell people when we’re a bad option all the time. Do you really think we have a desire (or time) to punish somebody for doing the same? Also, here’s the long forgotten badge, still with 3 people… https://community.fly.io/badges/107/aeronaut https://community.fly.io/badges/107/aeronaut
  - sho 3y ago
    > Do you really think we have a desire (or time) to punish somebody for doing the same? idk man, there's these awfully convenient disappearing forum threads too. The benefit of the doubt is starting to expire. I see you're a co-founder, so presumably you have some sway on priorities and skin in the game. I think you should take the reputational damage you're accruing here much more seriously than you apparently are. A few more incidents like this and it won't just be you telling people you're a bad option. * edited to tone down the forum thread disappearance angle. FWIW I do believe that it likely wasn't deliberate. My main point was that these things add up and "of course we wouldn't do that!" starts to ring a little hollow the 10th time you hear it...
    - p-e-w 3y ago
      > you've just been caught hiding inconvenient forum threads too FWIW, I do believe them when they say this wasn't intentional. Considering how the Internet operates, they would be incredibly stupid to do something like that on purpose. That being said, the way the entire affair was handled certainly leaves a lot to be desired.
      - sho 3y ago
        I actually believe them on that too, FWIW. This time. It's just too dumb. I hope, for their sake, it's the truth. I was really just trying to point out that this kind of good faith benefit-of-the-doubt has a limit, and fear of reaching that limit should be keeping people at fly up at night a lot more than it apparently is. I don't know how many colossal public fuckups a company can endure before its reputation is permanently ruined, but it's definitely not infinite.
- logeist 3y ago
  Conspiratorial or not that's enough for me to never use it. God forbid someone recommends another platform that handles your clear shortcomings.
  - robertlagrant 3y ago
    > Conspiratorial or not that's enough for me to never use it Well if it's not true then that would be a silly reason to pick to not use them.

teraflop 3y ago

It looks like all 166 threads with the "App not working" tag are invisible when not logged in. So I'm guessing somebody applied that tag retroactively. https://community.fly.io/c/questions-and-help/app-not-working/28 https://community.fly.io/c/questions-and-help/app-not-workin... EDIT: it now appears that the "app-not-working" tag itself has been deleted, and no longer shows up even when logged in.

buro9 3y ago
This is why companies should not run their own forums. It's cheap support and marketing, it's not really community.
- vasco 3y ago
  I never thought to make friends with people who's only common thing with me is that they shop at the same place. Companies creating a "community" is exactly as you described.
  - toyg 3y ago
    I am an interested party in the process space, and I think that's ungenerous. When you work with a complex tool every day, and you have to find solutions for this or that issue, develop strategies for this or that business case, etc etc, you're not really shopping - it's more like you're in the trenches. At that point, finding people who have the same issues and talking shop with them, can be great for both knowledge exchange and camaraderie. Linux wouldn't be what it is today without the LUGs era, for example.
    - vasco 3y ago
      We're talking about private companies running forum software instead of providing support. We're not talking about the power of IRC or mailing list communities for open source projects and the like. If I pay for something I want the person I pay money to help me fix problems I get.
3y ago