A couple years ago, the IRS didn't pay my income tax refund for six months, and during that time they couldn't tell me why they weren't paying, when or if they

A couple years ago, the IRS didn't pay my income tax refund for six months, and during that time they couldn't tell me why they weren't paying, when or if they were going to pay it, what the status was, whether there was anything wrong, or when they would have any information on what the status was, and this was after waiting for many, many, many hours to get in contact with the person that wasn't going to tell me anything at all. And this is the IRS that wanted me to provide them with a selfie in order to make estimated income tax payments online. That is pretty far from OK. I will be paying for tax preparation software one way or the other, I would much rather pay the private sector so that I have a choice if I don't like a particular application.