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How do you handle disputes or chargebacks?
by sparrish 3y ago
How do you handle disputes or chargebacks?
- carlosjobim 3y agoI don't think there can be disputes or chargebacks, just like with any other direct bank payment method. Disputes are a service offered by CC companies to keep customers using their cards. Otherwise disputes are handled by a court of law.
- yousseflotfi 3y agoThanks for your feedback! We're still figuring that out. It's a challenging topic to tackle at our small scale. Essentially, for a merchant, the idea would be to guarantee a certain amount when initiating a transaction. From our side, the best we can do is to implement a decision layer that could assess the likelihood of that event occurring. But overall, it’s a very good point!