Many of the lower income folks I know are too nervous/not comfortable with their own ability to file their own taxes and use tax preparer services. Some also do

Many of the lower income folks I know are too nervous/not comfortable with their own ability to file their own taxes and use tax preparer services. Some also do this in the hopes of getting their return quicker, so they not only pay to file but then get hit with the equivalent of a payday loan on their return.