Yes, and what came out of that? Some of the people who rescued that project with modern software development practices went on to found Nava, a public benefit

Yes, and what came out of that? Some of the people who rescued that project with modern software development practices went on to found Nava, a public benefit corporation, to help the government do better work: https://www.navapbc.com https://www.navapbc.com I also have a friend who left Google to join numerous other high performers at 18F and know for a fact that they have done good work benefiting taxpayers: https://18f.gsa.gov https://18f.gsa.gov I believe the U.S. Digital Service is better than it once was, and while it's not all rainbows and unicorns and super efficient everywhere (no doubt there are tons of huge problems with money being wasted), I do think there is improvement, and hopefully some people reading this will go help out. I'd much rather ATTEMPT to have an efficient free-file system than not try at all.