I feel like that covers half the story. The system should be smart enough not to poll users, but push queries if it detects changes to persistent data. For exam

I feel like that covers half the story. The system should be smart enough not to poll users, but push queries if it detects changes to persistent data. For example, if some sales employee took a call from a previously-unknown number, gather as much data as possible (call metadata, documents modified during and after the call, content touched by the sales guy) and only then query them for new lead information. What I'd like to see is an actually smart system that interfaces with data in my company, connects the dots intelligently and prompts humans for input where it requires it.