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I called United recently with a question about a $1200 flight credit that was evidently unusable, seemingly due to an apparent failure in one of their systems.
by nocoiner 3y ago
I called United recently with a question about a $1200 flight credit that was evidently unusable, seemingly due to an apparent failure in one of their systems. I called the customer service line and guffawed out loud when the automated voice told me the wait time was over two hours.
2 hours and 45 minutes later, I gave up. You win, United. Enjoy the $1200 from my Covid flight cancellation. I guess I figured I’d at least get to use it given that whole $50 billion bailout, but I guess you needed the money more than I did.
- adastra22 3y agoFor future cases, the best strategy here is to call them the instant their phone lines open up. For a west coast person this can sometimes mean calling at 5am or something.
- safety1st 3y agoThis is unconventional, but what about writing them a letter? Address it to the CEO and mention that you're also sending a copy to the FTC. I presume someone is going to open that mail, and while this isn't going to resolve anything quickly, the advantage is you don't have to wait on the phone for hours...