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This will be DOA. CRM is a essentially a solved problem. However, since you are open source I think there is an opportunity to either sell the framework to ISV
by mbesto 3y ago
This will be DOA. CRM is a essentially a solved problem.
However, since you are open source I think there is an opportunity to either sell the framework to ISVs (think a property management system provider who wants to provide CRM functionality to their platform overnight... like embedded analytics such as Looker) or have the community create industry specific CRMs.
Good luck.
- rootusrootus 3y ago> This will be DOA. CRM is a essentially a solved problem. I was about to ask if it's possible to make money on CRM today, given the near infinite number of choices at all levels. But maybe it only works if you specialize, as you alluded to in your comment.
- iFelix 3y agoYes that's something we've considered. Veeva and nCino are two examples of billion-dollar companies built on top of Salesforce and verticalized in one industry, so there is a need for what you describe. If we want to go this path we would have to move to an MIT license. We will learn with the community and adapt!