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Yes that's exactly what we've seen! A lot of companies we've talked with don't have a datawarehouse / reverse-ETL, so they use the CRM for that instead,and the
by iFelix 3y ago
Yes that's exactly what we've seen! A lot of companies we've talked with don't have a datawarehouse / reverse-ETL, so they use the CRM for that instead,and the integrations are core the CRM value prop. That's what makes it hard for small CRMs with a nice UI to compete with large players. From that perspective, I think being open source will help us a lot build this network of integrations faster
Great feedback that we should prioritize it as early as possible, thanks!
- sandGorgon 3y agoso its not just about data warehousey stuff. Take Apollo.io for example. Its used for lead gen. Most people will instantly drop any CRM that doesnt integrate with Apollo.io and move leads (e.g. https://knowledge.apollo.io/hc/en-us/articles/4416619021837-Connect-Apollo-to-Your-HubSpot-Account https://knowledge.apollo.io/hc/en-us/articles/4416619021837-...) Same with scheduling - if the CRM doesnt integrate with Chilipiper or Calendly, its most likely an insta drop. Zapier can be used, but why bother ?