Well yeah. Nobody wants to talk to an LLM for support, they typically want an actual human to help them. I don't think that says much about the state of an LLM,

Well yeah. Nobody wants to talk to an LLM for support, they typically want an actual human to help them. I don't think that says much about the state of an LLM, rather, that people who want help, want it from someone who can take action. Not a LLM designed to be a long winded FAQ machine.