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What did you tell clients when you’d be available for calls generally? Did you just not work with clients who are used to frequent calls?
by manmal 3y ago
What did you tell clients when you’d be available for calls generally? Did you just not work with clients who are used to frequent calls?
- tptacek 3y agoDepends on what a "call" represents. A 15 minute chat, happens once every other week or so? Just do it, don't count them. A 2-hour meeting? If it's part of prospecting for new business, you do it and eat the cost; if it's the readout for a project you've delivered, then you accounted for that cost in your SOW. If it's ongoing support, and they're not a house account you bend over backwards to keep happy, book a billable day or set them up on some kind of use-it-or-lose-it bucket of retainer hours.