Actually I'd say they have customer obsession but that it's for a small minority of what We consider thier customers (to them the small fry including smbs a

Actually I'd say they have customer obsession but that it's for a small minority of what We consider thier customers (to them the small fry including smbs are not thiet customers, they're just the chaff they have to deal with and control in order to properly get the wheat out of the whole). BIG businesses and governmenta are thier customers, demanding maintenance of terrible legacy issues because they literally use bugs as features in thier even more poorly made and maintained custom systems built by some fly by night dev shop 2+ decades ago.... MS doesn't care about individuals, individuals are just eyeballs to them.