I switched back to hotels after hundreds of Airbnb stays over the last 10-12 years. The advent of corporate AirBNB hosts with dozens of units killed the charm a

I switched back to hotels after hundreds of Airbnb stays over the last 10-12 years. The advent of corporate AirBNB hosts with dozens of units killed the charm and the pricing is no longer competitive, the customer service sucks and didn’t scale up, and they contributed to destroying the housing market as properties got snapped up by quasi-hotel operators that lacked any of the professionalism of hotels. Whenever I hear of people still using AirBNB it is always a version of “need of a kitchen” or “need space for multiple families”. I feel like both of these are simply features that a hotel chain could expand into more aggressively. AirBNB, like many tech companies of its era, has failed to consider the goodwill and loyalty of its customers as a KPI and instead alienated its users. The lack of loyalty means any sizeable hotel chain can win customers quite easily by simply providing the product-market fit that I described above.