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I have had this backfire on me when booking with a host with 3 listings (DADU in their back acreage and two rooms with seperate entries in their house). Booked
by simfree 3y ago
I have had this backfire on me when booking with a host with 3 listings (DADU in their back acreage and two rooms with seperate entries in their house).
Booked the room with a King bed, ender up in the 2nd room with a small futon. Took pictures and the host was a ghost over messaging till after we had left, when he left us a negative review. AirBnB was useless when I called their support line that night, meanwhile the host left a negative review and AirBnB was unwilling to remove it despite the host leaving the platform a few months later.
- ThunderSizzle 3y agoAt that point, I would've considered involving the credit card company with a charge back. You didn't get what you paid for, snd they ghosted you instead of taking care of it.
- lbwtaylor 3y agoI've considered a charge back over a similar egregious experience. The problem with that is that you risk getting banned from Airbnb, which seems like an OK result given you probably never want to use them again, until you consider that in some markets they are the only or main provider of non-hotel stays and you just might need that at some point when hotels are booked out. It's frustrating.
- hattmall 3y agoOh damn that sucks, I never book anything except a whole private house honestly. If I'm doing anything remotely shared I will book a hotel. If you work loyalty points well they can be a better value if your not travelling with a lot of people. The best deals and service is Vacasa though in my experience. The actual properties may not be that great but the descriptions are accurate and they all have a full 3d / 360 walkthrough thing. And if you have a problem or need something it's more like a hotel you can text 24/7 and someone is on call that will show up or answer your questions.