I tried to order a pizza at a big pizza chain near me, but their website wouldn't take my address! It was one of these autocomplete drop-down but it won't let

I tried to order a pizza at a big pizza chain near me, but their website wouldn't take my address! It was one of these autocomplete drop-down but it won't let you enter anything not in the options. I tried calling them but the guy on the phone was also telling me the system wouldn't accept my address! In the end he did the delivery himself since there were not a lot of customers that day and knew the correct address.