3 ms·

Instead of dealing with the offenders... punish everyone - workers and customers (with delayed/crappy checkout experiences). That's great management, sure. Si

Instead of dealing with the offenders... punish everyone - workers and customers (with delayed/crappy checkout experiences). That's great management, sure. Situations like these - which I noticed as a kid - contributed to my early-onset cynicism.

wccrawford 3y ago
If it's too hard to detect, management doesn't have much choice. It would be smarter for that feature to require a manager's key, and then the manager could actively monitor the situation. But since the manager can't implement that feature, they have to work with what they have.
- lowercased 3y ago
  It read like they DID know how to spot it, and the reaction was... "never again for anyone under any circumstances". Blanket bans like the one described are always wrong. ;) If there's a problem, monitor it after every shift, or every day, or weekly. You know who worked what registers; monitor/scan/review, then take action against the offenders. I worked food service with POS; we had to review things every drawer change, and discrepancies were noted. Repeated discrepancies (either money or between food usage and money) would be tied to someone (or multiple people) and action was taken. It's not always that hard, just a bit time consuming, but... it's part of the job (or was for me).
- michaelmrose 3y ago
  It's incredibly easy to detect.
- zdragnar 3y ago
  Solving personnel problems with policy is unfortunately common at companies in the small-medium space. Very small companies tend to be more person oriented, and very large companies tend to have outgrown it (though they may still do it at the department level). It is also one of the most annoying mistakes I see frequently repeated at startups and young businesses.
  - cgio 3y ago
    Solving problems with policy is common in all companies. It’s programming at the organisation level. Every policy is either a good candidate for automation or an indication of automation limitations.

wccrawford 3y ago

If it's too hard to detect, management doesn't have much choice. It would be smarter for that feature to require a manager's key, and then the manager could actively monitor the situation. But since the manager can't implement that feature, they have to work with what they have.

lowercased 3y ago
It read like they DID know how to spot it, and the reaction was... "never again for anyone under any circumstances". Blanket bans like the one described are always wrong. ;) If there's a problem, monitor it after every shift, or every day, or weekly. You know who worked what registers; monitor/scan/review, then take action against the offenders. I worked food service with POS; we had to review things every drawer change, and discrepancies were noted. Repeated discrepancies (either money or between food usage and money) would be tied to someone (or multiple people) and action was taken. It's not always that hard, just a bit time consuming, but... it's part of the job (or was for me).
michaelmrose 3y ago
It's incredibly easy to detect.
zdragnar 3y ago
Solving personnel problems with policy is unfortunately common at companies in the small-medium space. Very small companies tend to be more person oriented, and very large companies tend to have outgrown it (though they may still do it at the department level). It is also one of the most annoying mistakes I see frequently repeated at startups and young businesses.
- cgio 3y ago
  Solving problems with policy is common in all companies. It’s programming at the organisation level. Every policy is either a good candidate for automation or an indication of automation limitations.