"... We're moving to an approach where we have a contact form. This doesn't appear to work as well ..." I'm no fan of forms. An email address I can rely on my

"... We're moving to an approach where we have a contact form. This doesn't appear to work as well ..." I'm no fan of forms. An email address I can rely on my email program to work, not so with forms that depend on 3rd party code/design. Email just works. On a deeper level though forms just seem to get sucked into nothing. There is no destination so it doesn't feel like you are contacting someone directly.