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1a. The cab shows up but then picks up another person who flagged them down 1b. You have an emergency and need to cancel or the cab can't find you and the comp

by rib3ye 3y ago

1a. The cab shows up but then picks up another person who flagged them down 1b. You have an emergency and need to cancel or the cab can't find you and the company blacklists your phone number.

hef19898 3y ago
Because 1b never happened with tech companies. I didn't see thebtopic hit HN front page this week so far, if that counts as proof.
- lesuorac 3y ago
  The 1b that happens with tech companies is different than calling a taxi and not taking it. In this situation Uber/Lyft is still able to charge you and so they won't feel as slighted. > [1] If you no longer need your scheduled or requested ride, feel free to cancel it. You may be charged a cancellation fee in certain conditions. [1]: https://help.lyft.com/hc/e/all/articles/115012922687-Cancel-and-no-show-policy-for-riders https://help.lyft.com/hc/e/all/articles/115012922687-Cancel-...
- kibwen 3y ago
  Uber blacklists people all the time for pursuing chargebacks when Uber charges a customer despite failing to provide the service. Here's an example of predatory behavior from just yesterday: https://old.reddit.com/r/UberEATS/comments/151k5hq/whats_wrong_uber_now_instructs_their_employees_to/ https://old.reddit.com/r/UberEATS/comments/151k5hq/whats_wro...
  - rib3ye 3y ago
    My counter anecdotal example is that this never happened to me or anyone in my social sphere after 10 years of Uber rides, but phone number blacklisting happened to almost everyone I knew. /shrug In SF, there really isn't "another cab company" other than Yellow Cab. To echo the parent, they may have been unethical and borderline illegal about scooping marketshare from cab monopolies, but there were no complaints from the consumer.
    - MAGZine 3y ago
      ...flywheel?
      - renewiltord 3y ago
        I use Flywheel and taxis occasionally: red lanes usable and curbside already available pickup at SFO. However, each time it's a horrendous experience. Vehicles are bottom tier. Cab driver will always insist on just being like "What's the cross street?" (Bro use the satnav). Way more expensive.
        rib3ye 3y ago
        Wasn’t flywheel a response to Uber?
        renewiltord 3y ago
        I believe it was. Had a bit of controversy at the start with the guy fighting some taxi companies over it, but overall it does the job fine. The problem is that the taxis themselves suck.
hgsgm 3y ago
1a doesn't happen if you call a "black car" service. Different service level. 1b almost never happened, because the technology didn't really exist. And there are many competing companies. And you can resolve it by actually paying for the work you made someone do.
julian_t 3y ago
1c. The cab decides not to take you if you're going to JFK from Manhattan on a Friday afternoon (me, too many times)
- mrguyorama 3y ago
  And you've never had Uber drivers cancel on you?
PinguTS 3y ago
That's why there are regulations. In Germany, for example, cabs can't deny a ride because you look weired, you smell, your are drunk, and similar things. They are required to take any ride. The levels are very high for them to deny a ride. The punshment would be to cancel their cab license. Cabs are even required to take kids with proper safety and to take people with disablities like wheel chairs.
- tyoma 3y ago
  They have similar laws in the US too, the problem was that cab drivers would never follow them! They are supposed to take you anywhere you need to go, but I was repeatedly refused transit because my ride was too out of the way and one time since it was too close to the airport. Want to file a complaint? Well, then you are free to file a complaint with the taxi and limousine commission and then show up in person at an obscure location to present your case. The amount of follow-through was approximately zero.

by rib3ye 3y ago

1a. The cab shows up but then picks up another person who flagged them down 1b. You have an emergency and need to cancel or the cab can't find you and the company blacklists your phone number.

hef19898 3y ago

Because 1b never happened with tech companies. I didn't see thebtopic hit HN front page this week so far, if that counts as proof.

lesuorac 3y ago
The 1b that happens with tech companies is different than calling a taxi and not taking it. In this situation Uber/Lyft is still able to charge you and so they won't feel as slighted. > [1] If you no longer need your scheduled or requested ride, feel free to cancel it. You may be charged a cancellation fee in certain conditions. [1]: https://help.lyft.com/hc/e/all/articles/115012922687-Cancel-and-no-show-policy-for-riders https://help.lyft.com/hc/e/all/articles/115012922687-Cancel-...
kibwen 3y ago
Uber blacklists people all the time for pursuing chargebacks when Uber charges a customer despite failing to provide the service. Here's an example of predatory behavior from just yesterday: https://old.reddit.com/r/UberEATS/comments/151k5hq/whats_wrong_uber_now_instructs_their_employees_to/ https://old.reddit.com/r/UberEATS/comments/151k5hq/whats_wro...
- rib3ye 3y ago
  My counter anecdotal example is that this never happened to me or anyone in my social sphere after 10 years of Uber rides, but phone number blacklisting happened to almost everyone I knew. /shrug In SF, there really isn't "another cab company" other than Yellow Cab. To echo the parent, they may have been unethical and borderline illegal about scooping marketshare from cab monopolies, but there were no complaints from the consumer.
  - MAGZine 3y ago
    ...flywheel?
    - renewiltord 3y ago
      I use Flywheel and taxis occasionally: red lanes usable and curbside already available pickup at SFO. However, each time it's a horrendous experience. Vehicles are bottom tier. Cab driver will always insist on just being like "What's the cross street?" (Bro use the satnav). Way more expensive.
      - rib3ye 3y ago
        Wasn’t flywheel a response to Uber?
        renewiltord 3y ago
        I believe it was. Had a bit of controversy at the start with the guy fighting some taxi companies over it, but overall it does the job fine. The problem is that the taxis themselves suck.

hgsgm 3y ago

1a doesn't happen if you call a "black car" service. Different service level. 1b almost never happened, because the technology didn't really exist. And there are many competing companies. And you can resolve it by actually paying for the work you made someone do.

julian_t 3y ago

1c. The cab decides not to take you if you're going to JFK from Manhattan on a Friday afternoon (me, too many times)

mrguyorama 3y ago
And you've never had Uber drivers cancel on you?

PinguTS 3y ago

That's why there are regulations. In Germany, for example, cabs can't deny a ride because you look weired, you smell, your are drunk, and similar things. They are required to take any ride. The levels are very high for them to deny a ride. The punshment would be to cancel their cab license. Cabs are even required to take kids with proper safety and to take people with disablities like wheel chairs.

tyoma 3y ago
They have similar laws in the US too, the problem was that cab drivers would never follow them! They are supposed to take you anywhere you need to go, but I was repeatedly refused transit because my ride was too out of the way and one time since it was too close to the airport. Want to file a complaint? Well, then you are free to file a complaint with the taxi and limousine commission and then show up in person at an obscure location to present your case. The amount of follow-through was approximately zero.