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Speaking of their support, I can see why some people were avoiding Gandi because of it. I'm trying to transfer a domain (from SWITCH, no less) and am having iss
by ceol 15y ago
Speaking of their support, I can see why some people were avoiding Gandi because of it. I'm trying to transfer a domain (from SWITCH, no less) and am having issues. I emailed them a week and a half ago and heard back the next day saying they were looking into it. Still nothing, so I sent another support email two days ago and haven't heard anything.
They have the most TLD offerings of any registrar I've seen (sans Go Daddy) so I'd hate to move away from them because of support issues, but I'm starting to understand the complaints I've read.
- pessimism 15y agoTheir customer is abysmal. They never respond on Twitter—fair enough, other registrars do, though—and it took four days to get a response to why I couldn’t log in. I even had to go through weird escalations to higher “tiers” of support. If someone knows a good non-American registrar with a wide selection of domains who also has two-factor authentication like Name.com, please let me know. Until then, I’ll probably just postpone the domain purchases.