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Speaking of Amazon's account process, I have a really annoying problem with theirs. Apparently I somehow managed to create two amazon accounts with the same ema

Speaking of Amazon's account process, I have a really annoying problem with theirs. Apparently I somehow managed to create two amazon accounts with the same email address, but different passwords. They have different order histories and addresses and everything, but the account name is identical. It sometimes makes it confusing to tell why an order I placed hasn't shown up. Interestingly, I can't change the password on one account to the password of the other account. The attempt fails. Which is... somewhat concerning.

verelo 3y ago
I have this exact issue too. Let me know if you ever fix it!
sharkmerry 3y ago
You are not alone!!! I am in the exact same situation. I've told this to so many people and no one believes. I'm stunned I stumbled on this. Small world
- hereonout2 3y ago
  Yes me too, depending which password I use I get a different account with same email! Madness
  - dylan604 3y ago
    Is it possible that one account was created using an email address and the second account using a phone number, and then some where down the line each account got updated with the missing information so that now both accounts look identical?
  - glenngillen 3y ago
    I have this too, though I assumed it was some legacy of creating accounts in different geos (i.e., .com.au, .co.uk, and .com).
dporter 3y ago
Can you change the password to something unrelated, but are unable to change it to the same? Seems like they might not be salting their passwords?
voidmain0001 3y ago
You have two separate Amazon accounts on the same TLD? Example amazon.ca and amazon.com.
- endominus 3y ago
  They're on the same TLD; amazon.com. I assume they were merged from some service Amazon bought and combined user accounts with, but I honestly am not sure.
toast0 3y ago
I've done this, but I was pretty sure I managed to have both accounts with the same password at that point in time. On the plus side, you can change email addresses, so now I have amazon@ and amazon2@ and all is sensible again.
Izkata 3y ago
I have no idea if this would work and don't want to risk messing it up for myself, but have you tried changing (one of) the account emails? On the website go to the Your Account page ("Account & Lists" dropdown -> "Your Account" section -> "Account" link, which goes to https://www.amazon.com/gp/css/homepage.html https://www.amazon.com/gp/css/homepage.html ) and click "Login & security" to get to it. Same place you'd update your password/etc.
- endominus 3y ago
  Maybe that would work, but I'm also concerned about messing something up. In particular, tripping some bot detection/account duplication algorithm and getting my account banned and all its content gone. I'll suffer the small annoyance rather than risking the black swan disaster.
  - Reason077 3y ago
    I wouldn't worry about that. I've had multiple Amazon accounts (with different emails!) going back many years. Never been an issue. They even make it easy to switch between them with the "switch accounts" function.
sizzle 3y ago
Holy crap I did this this on accident when I tried signing up for an Alexa skill in the Alexa app and accidentally created a new account with same Amazon.com email address, then got flagged for suspicious activity cause I was on a VPN and got blacklisted. It took so many calls for customer support to acknowledge there was even an issue and they still told me to just use a different email in the end. I was passed and just made a new Amazon account with the original email address, but simply added a period in the middle and still use it while locked out of the other original account. It’s bonkers lol
- onetokeoverthe 3y ago
  [dead]
Reason077 3y ago
Couldn't you solve this by changing the email address on one of the accounts?
darkvertex 3y ago
Same here. In my case my Amazon.com and Amazon.ca are separate accounts sharing different passwords yet the same email. Fucking weird.
schlarpc 3y ago
This was considered a feature back in the day; it was called MASE - Multiple Account, Same Email. I'm pretty sure you can just change the email on one of them to get out of that state.
- lxgr 3y ago
  Out of curiosity – what was the use case for that? It seems terribly confusing!
  - etothepii 3y ago
    Personally I use the + feature on email addresses to achieve this. me+folder@example.com Maps to the account me and will (if configured correctly) put the mail in a folder called folder if such exists. The reason you might want many accounts with the same email seem many to me if you don't realise that you can create arbitrary distinct emails this easily.
    - lxgr 3y ago
      Yes, that's exactly what plus addresses exist for! It seems to me like all benefits of the "exact same email, multiple accounts" feature are vastly outweighed by the inconvenience for users simply forgetting that they already have an account, and creating a second one by accident that way. I mean, even I end up almost creating an account by accident every now and then (mostly on sites using the horrible "signup is the default, login needs one additional click" pattern), and I do so using autofill from a password manager!
    - dgan 3y ago
      Unfortunately many services think they are smarter than you, and disallow "+" in email fields
      - Nekobai 3y ago
        Indeed! And even worse, some services will happily accept "+" in email fields, but then some part of the service fails to encode the "+" sign correctly, so some features may be broken in unexpected ways. Sometimes you can't even contact Customer Services because "your account doesn't exist" (because you cannot feed the correct email address to their customer service site). Thankfully it's rare, but when it happens it's extremely infuriating.
pmontra 3y ago
Oh well, not Amazon but I got stuck in the ecommerce of a large shop chain. I can't register because they tell me I already have an account. So I use that email to recover the password but I can't because the account must be activated. So I ask for an activation link but I can't because that account doesn't exist. I guess they have different databases or microservices taking care of different steps of the registration process and something crashed at the wrong time and my overall record is inconsistent. I gave up a couple of years ago. I buy from them when I go to one of their physical shops.
jwrallie 3y ago
I had a similar issue when I created two accounts on different regions using the same email address, then Amazon started operating in my country and they started redirecting one of the accounts to my country, leaving me with a mess of two accounts that would randomly connect to three different regions. It was really annoying as I would login on my browser to one account normally, but when I ordered an Amazon stick, it came with a different account from a different region preinstalled and would complain I didn't signed up for Prime. I ultimately fixed the issues by manually changing the email on each account to a different address, but it was very confusing until I figured out what was happening.

verelo 3y ago

I have this exact issue too. Let me know if you ever fix it!

sharkmerry 3y ago

You are not alone!!! I am in the exact same situation. I've told this to so many people and no one believes. I'm stunned I stumbled on this. Small world

hereonout2 3y ago
Yes me too, depending which password I use I get a different account with same email! Madness
- dylan604 3y ago
  Is it possible that one account was created using an email address and the second account using a phone number, and then some where down the line each account got updated with the missing information so that now both accounts look identical?
- glenngillen 3y ago
  I have this too, though I assumed it was some legacy of creating accounts in different geos (i.e., .com.au, .co.uk, and .com).

dporter 3y ago

Can you change the password to something unrelated, but are unable to change it to the same? Seems like they might not be salting their passwords?

voidmain0001 3y ago

You have two separate Amazon accounts on the same TLD? Example amazon.ca and amazon.com.

endominus 3y ago
They're on the same TLD; amazon.com. I assume they were merged from some service Amazon bought and combined user accounts with, but I honestly am not sure.

toast0 3y ago

I've done this, but I was pretty sure I managed to have both accounts with the same password at that point in time. On the plus side, you can change email addresses, so now I have amazon@ and amazon2@ and all is sensible again.

Izkata 3y ago

I have no idea if this would work and don't want to risk messing it up for myself, but have you tried changing (one of) the account emails? On the website go to the Your Account page ("Account & Lists" dropdown -> "Your Account" section -> "Account" link, which goes to https://www.amazon.com/gp/css/homepage.html https://www.amazon.com/gp/css/homepage.html ) and click "Login & security" to get to it. Same place you'd update your password/etc.

endominus 3y ago
Maybe that would work, but I'm also concerned about messing something up. In particular, tripping some bot detection/account duplication algorithm and getting my account banned and all its content gone. I'll suffer the small annoyance rather than risking the black swan disaster.
- Reason077 3y ago
  I wouldn't worry about that. I've had multiple Amazon accounts (with different emails!) going back many years. Never been an issue. They even make it easy to switch between them with the "switch accounts" function.

sizzle 3y ago

Holy crap I did this this on accident when I tried signing up for an Alexa skill in the Alexa app and accidentally created a new account with same Amazon.com email address, then got flagged for suspicious activity cause I was on a VPN and got blacklisted. It took so many calls for customer support to acknowledge there was even an issue and they still told me to just use a different email in the end. I was passed and just made a new Amazon account with the original email address, but simply added a period in the middle and still use it while locked out of the other original account. It’s bonkers lol

onetokeoverthe 3y ago
[dead]

Reason077 3y ago

Couldn't you solve this by changing the email address on one of the accounts?

darkvertex 3y ago

Same here. In my case my Amazon.com and Amazon.ca are separate accounts sharing different passwords yet the same email. Fucking weird.

schlarpc 3y ago

This was considered a feature back in the day; it was called MASE - Multiple Account, Same Email. I'm pretty sure you can just change the email on one of them to get out of that state.

lxgr 3y ago
Out of curiosity – what was the use case for that? It seems terribly confusing!
- etothepii 3y ago
  Personally I use the + feature on email addresses to achieve this. me+folder@example.com Maps to the account me and will (if configured correctly) put the mail in a folder called folder if such exists. The reason you might want many accounts with the same email seem many to me if you don't realise that you can create arbitrary distinct emails this easily.
  - lxgr 3y ago
    Yes, that's exactly what plus addresses exist for! It seems to me like all benefits of the "exact same email, multiple accounts" feature are vastly outweighed by the inconvenience for users simply forgetting that they already have an account, and creating a second one by accident that way. I mean, even I end up almost creating an account by accident every now and then (mostly on sites using the horrible "signup is the default, login needs one additional click" pattern), and I do so using autofill from a password manager!
  - dgan 3y ago
    Unfortunately many services think they are smarter than you, and disallow "+" in email fields
    - Nekobai 3y ago
      Indeed! And even worse, some services will happily accept "+" in email fields, but then some part of the service fails to encode the "+" sign correctly, so some features may be broken in unexpected ways. Sometimes you can't even contact Customer Services because "your account doesn't exist" (because you cannot feed the correct email address to their customer service site). Thankfully it's rare, but when it happens it's extremely infuriating.

pmontra 3y ago

Oh well, not Amazon but I got stuck in the ecommerce of a large shop chain. I can't register because they tell me I already have an account. So I use that email to recover the password but I can't because the account must be activated. So I ask for an activation link but I can't because that account doesn't exist. I guess they have different databases or microservices taking care of different steps of the registration process and something crashed at the wrong time and my overall record is inconsistent. I gave up a couple of years ago. I buy from them when I go to one of their physical shops.

jwrallie 3y ago

I had a similar issue when I created two accounts on different regions using the same email address, then Amazon started operating in my country and they started redirecting one of the accounts to my country, leaving me with a mess of two accounts that would randomly connect to three different regions. It was really annoying as I would login on my browser to one account normally, but when I ordered an Amazon stick, it came with a different account from a different region preinstalled and would complain I didn't signed up for Prime. I ultimately fixed the issues by manually changing the email on each account to a different address, but it was very confusing until I figured out what was happening.