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Yes, I take some solace from the fact that most of the comments on the ticket are in the nature of: - “Wait, I don’t think Team X can do this, it needs to be a
by aaronharnly 3y ago
Yes, I take some solace from the fact that most of the comments on the ticket are in the nature of:
- “Wait, I don’t think Team X can do this, it needs to be approved by Team Y and then handed to Team Z”, followed by
- “I thought our policy was not to do this?”
- “No there’s no policy not to do this”
- “Well maybe the policy was that we do do not this”
- “Does Team Z even get notified about tickets here?”
etc…
- neilv 3y agoHow I try to avoid most institutional knowledge and communication problems like that is with... a trusted wiki. They should ask around, see if anyone in the organization is familiar with wikis and could help them get started.