Once, I heavily used an internal ticketing system that wasn’t awful. It only did ticketing and nothing else. There were no sprint views or folders or custom fie

Once, I heavily used an internal ticketing system that wasn’t awful. It only did ticketing and nothing else. There were no sprint views or folders or custom fields. The data model was exceedingly simple: Title, 3-level hierarchy, a priority, an open/closed/pending status, a summary, and a correspondence log (comments). There was a separate system that would handle paging on user defined rules based on priority and aforementioned hierarchy.